Visitor Experience Assistant Supervisor, Butterflies & Blooms at Chicago Botanic Garden

Glencoe, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

24.09

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Staff supervision, Volunteer management, Cash handling, Communication, Problem solving, Training, Operations management, Event support, Interpersonal skills, Adaptability, Safety compliance

Industry

Zoos and Botanical Gardens

Description

Title: Visitor Experience Assistant Supervisor, Butterflies & Blooms Exemption Status: Nonexempt Department: Public Programs/Visitor Experience Reports to: managers, Public Programs, and Visitor Experience Year-Round; Part-Time Supervises: Butterflies & Blooms facilitators and volunteers Year-round Part-time employees scheduled to work 29 or less hours per week are eligible for the following Benefits: * Paid vacation, sick, personal, holidays * Wellness initiative benefit, Employee Assistance Program (EAP), Retirement plan * Holiday Thank you pay * Garden membership - free to employees at Household Plus level * Discounts to Garden Shop, Cafe, Garden-sponsored educational classes * Employee events Compensation Philosophy: At the Chicago Botanic Garden, our compensation philosophy is rooted in our core values: Growth, Understanding, Resilience, and Trust through Transparency. We are committed to creating a workplace where everyone feels respected, valued, and appreciated. Our objective is to create compensation and growth opportunities for our employees that are highly competitive, internally equitable and transparent. The foundation of our efforts is a straightforward approach that can be easily communicated by managers with defined pay ranges for all positions. When posting job openings, we share the minimum salary up to the budgeted amount. The starting salary for new staff members is determined by considering the salary range assigned to the position and by reviewing the candidate’s qualifications for the job as compared with job responsibilities. Prior work experience should be considered in determining the salary offer, provided that it is relevant to the job. Additional factors such as secondary language proficiency or advanced degrees that enhance performance may also be considered. A candidate’s salary may exceed the minimum amount based on factors such as experience, additional skills (e.g., secondary language proficiency), or pertinent degrees that enhance the individual’s contribution to the role but are not required. Opportunities for increased compensation are provided through referral bonuses, shift differentials, Thank You Pay, promotions, and periodic pay increases based on the Garden's overall performance and financial budgets. Our total compensation and benefits package is people centric. We prioritize employee wellness across three pillars: physical, mental, and financial. Our goal is to offer innovative total rewards that support continuous professional growth, personal development, and provide the flexibility needed to balance personal and professional commitments. Position Overview: This is a year-round part-time position with variation to schedule, depending on the season: * Approximately mid-May through August: The position will focus on Butterflies & Blooms in a full-time capacity. Responsibilities include administering, managing, and supporting all aspects of the Butterfly & Blooms attraction, as well as the daily operations, staffing, training, and providing excellent visitor experiences. * Approximately September through May: The role transitions to support Visitor Experience in a part-time capacity. Duties include admission cashiering, ticket scanning, working evening events, and other assigned tasks. Responsibilities Butterflies & Blooms: * Ensure a full roster of B&B volunteers and staff * Maintain required staffing levels inside the attraction * Support B&B staff and volunteers on day-to-day concerns and ongoing training * Gain subject matter competency working with the B&B horticultural staff and Visitor Program staff * Maintain daily communication with horticultural staff to learn about plants, arrival of pupae and any changes in the attraction * Work with the Public Programs Manager to support the interpretive and educational aspects of the attraction and manage other aspects of the attraction as requested by the manager * Mentor and coach staff and volunteers to create an outstanding volunteer experience * Conduct staff and volunteer B&B training in conjunction with Volunteer Services, Public Programs, and Horticulture Departments * Interact with visitors using exceptional customer service standards and address their needs promptly Visitor Experience: * Work with Visitor Experience from early September to May 15 by supporting VE operations in admission cashiering, admission scanning during both day and evening hours. Work includes operations at multiple sites, redemption areas—both indoor and outdoor—and other duties as assigned. * Work with Visitor Experience on special Garden events including Orchid Show, Bulb Sale, Night of 1,000 Jack-o’-Lanterns, and Lightscape. Nights and weekends will be required. Work in October, November, and December will be during the afternoon and evening hours. * Hours working with Visitor Experience may not be the same as working hours during Butterflies & Blooms. * Interact with visitors using exceptional customer service standards and address their needs promptly. Qualifications Our ideal candidate will have the following: * A minimum of 3 years’ experience in customer service, sales, or tours * Good communication skills that build trust and support at all levels * The ability to interact positively with all customers, including members, donors, potential donors, and coworkers in a professional and friendly manner. A customer is defined as any person you encounter in person, via telephone, or by email * The flexibility to work at least one weekend day, some holidays, some evenings, and flex hours when necessary for proper attraction coverage * The ability to work independently to solve problems on the spot during operations * Has a positive attitude and can effectively adapt to changes needed to achieve desired goal * Follows safety guidelines to ensure a safe working environment and safe work behaviors * The ability to handle cash and credit card receipts with integrity Physical Demands Indoor and outdoor settings all year, Butterflies & Blooms exhibit, and working outdoors. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Use of office equipment including computers, telephones, copiers, scanners, and fax machines. Some requirements for lifting, pushing, or pulling items less than 30 pounds. Why Apply? Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified. In accordance with Title IX of the Education Amendments Act of 1972, Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX Coordinator should you have questions or concerns. Please do not call this number to inquire about job postings or the status of your application, or with solicitations from companies or third-party recruiters.

Responsibilities

The supervisor manages the Butterflies & Blooms attraction, including staffing, training, and visitor experience during the summer months. During the off-season, the role transitions to supporting general visitor operations, including admissions, ticket scanning, and special event assistance.