Visitor Experience Associate 3 at John Michael Kohler Arts Center

Sheboygan, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Sales Skills, Microsoft Office, Inventory Procedures, Customer Service, Collaboration, Confidentiality, CRM, POS, Merchandising, Cash Handling, Staff Supervision

Industry

Museums;Historical Sites;and Zoos

Description

Position Summary: The purpose of this role is to provide patrons with a positive memorable experience while viewing galleries, learning about artists, shopping, and enjoying food and beverage. The Visitor Experience Associate Level 3 has broad knowledge and experience and works in the café, retail shop, and front desk at the Art Center, Art Preserve, and ARTSpace. At times, oversees management of SHOP when working alone. This role will fill in when other staff are out. This role cross trains other staff members on the Customer Relations Management (CRM) system and Point of Sale (POS) and is primary subject matter expert for the system. This position reports to the Visitor Experience Manager. Essential Duties and Responsibilities: An individual in this position must be able to successfully perform the essential duties and responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. 1. Receivesandprocessesinvoicestoensure payment for orders and merchandise.(20%) 2. Cross train staff in the Café, SHOP, and Front Desk on CRM/POS and operational procedures.(20%) 3. Produce and audit daily sales reports fromCRM/POSsystem, prepare deposits, and ensureaccuratecash drawer balances and credit card transactions.(15%) 4. Assistwith merchandisingproductsbyresearching artists. (15%) 5. Respond to inquiries and educate patrons about menu, programming, merchandise, exhibits, and local resources. (10%) 6. Act as backup manager fortheSHOP.(10%) 7. Sell tickets, camps, classes, membership, preschool tuition,alcoholicbeverages,and merchandiseutilizingCRM and POS systems. (10%) 8. Other duties as assigned. (5%) Knowledge, Skills & Abilities: * Training * Sales skills * Proficient with Microsoft Products * Understandinventory procedures * Strong customer service skills * Proactive self-starter * Collaborative team builder * Maintainconfidentiality * Knowledge of artists and programming Qualifications: * High School diploma or GED * 2years’experience in customer service including opening andclosing * 3years’experience in retail field * Valid driver’s license * Maintain and/or obtainState of Wisconsinbartending license

Responsibilities

Provide a positive visitor experience across the café, retail shop, and front desk while acting as a subject matter expert for CRM and POS systems. Responsibilities include processing invoices, auditing sales reports, and cross-training staff on operational procedures.