Visitor Experience Associate at National Gallery of Canada

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

65487.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Cash handling, Ticketing software, Interpersonal skills, Communication skills, Diplomacy, Problem solving, Teamwork, Initiative, Reliability, Judgment, Integrity

Industry

Museums;Historical Sites;and Zoos

Description

---------------------------------------- Competition #: 26-OC-66 Posting date: April 10, 2026 Closing date: April 22, 2026 Department: Visitor Experience Employment Tenure and working hours: * 1 Indeterminate, part-time position (30 hours/week) starting on April 25, 2026. * Must be available to work on Thursday, Friday, Saturday, and Sundays * 1 Determinate, part-time position (From May 1, 2026, to April 30, 2027) * 30 hours/week from May 1, 2026, to September 7, 2026, on Thursday, Saturday, Sunday and Monday. * 16 hours/week from September 8, 2026, to April 30, 2027, on Saturday and Sunday (daytime) and Thursday evenings. * 3 On-Call positions (from May 2, 2026, to March 31, 2027) with possibility of extension. There are no guaranteed hours for on-call positions. * You must be available to work days, evenings, weekends and statutory holidays. This applies to every employment status. Classification: Band 2 Salary: $ 55,686 - $ 65,487 /Year (Hourly rate starting at $28.56 /hour) Number of Positions available: 5 Language Requirements: English BBB / French BBB (reading, writing, oral) (A: beginner, B: intermediate, C: advanced) Affiliation: P.S.A.C. **Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa ---------------------------------------- Job Summary Do you have an interest in art and experience in customer service? The Visitor Experience Associate plays a key role in creating a welcoming and positive experience for all our visitors. Working at the National Gallery of Canada’s Box Office, this role contributes to the quality of the visitor experience by providing a pro-active, friendly and professional welcome to visitors, selling tickets and memberships, actively offering information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. ---------------------------------------- Requirements Education * A post-secondary education, preferably in art, art history or visual art or an acceptable combination of education, experience and training. Work experience * 1-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors; * 1-3 years’ experience in cash handling; * 1-3 years’ experience in the use of a ticketing software such as Galaxy or other. Skills / Abilities * Demonstrates ability deal with the public effectively, politely and professionally; * Demonstrates excellent interpersonal skills, initiative, reliability, judgment, integrity and ability, a team player. * Excellent communication skills * Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints. ---------------------------------------- Condition of Employment * Successful candidates will be required to meet the language requirement for the position through a language evaluation. * Reliability Status - this factor is not used at the pre-selection stage. ---------------------------------------- Additional Information * A variety of assessment tools may be used to assess candidates. * Alternative selection tool methods and/or reasonable accommodation are available upon request. * Candidates are entitled to participate in the selection process in the official language of their choice. * Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. ---------------------------------------- Values The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.

Responsibilities

The Visitor Experience Associate provides a welcoming environment at the National Gallery of Canada's box office by greeting visitors and offering information on exhibitions and programs. This role is also responsible for selling tickets and memberships while maintaining professional service standards.