Visitor Experience Associate

at  National Gallery of Canada

VISITOR EXPERIENCE ASSOCIATE (NOV 2024 TO MAY 2025 / 30 HRS/WEEK)

Position Title: Visitor Experience Associate (Nov 2024 to May 2025 / 30 hrs/week)
Competition #: 24-OC-202
Posting Date: November 1, 2024
Closing Date: November 20, 2024
Department: Visitor Experience
Working Hours: Part time
Employment Tenure: Determinate
Classification: Band 2
Salary $54,461 - $64,046/Year
Number of Positions: 1
Language Requirements: English BBB/French BBB (reading, writing, oral)
Affiliation: P.S.A.C.

JOB SUMMARY

Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
Do you have an interest in art and experience in customer service?
The Visitor Experience Associate plays a key role in creating a welcoming and positive experience for all our visitors. This role contributes to the quality of the public experience by providing a pro-active, friendly and professional welcome to visitors actively offering information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities, collecting payments, and encouraging completion of visitor surveys.
You must be available to work days, evenings, weekends and statutory holidays

REQUIREMENTS

EDUCATION: A relevant combination of education, customer service experience and training;
A post-secondary education, preferably in in art, art history or visual art

WORK EXPERIENCE:

• 1-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
• 1-3 years’ experience in cash handling;
• 1-3 years’ experience in the use of a ticketing software such as Galaxy or other.

ABILITIES/SKILLS:

• Demonstrates ability deal with the public effectively, politely and professionally;
• Demonstrates excellent interpersonal skills, initiative, reliability, judgment, integrity and ability, a team player.
• Excellent communication skills
• Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.
  The candidate must be able to work shifts that include days, evenings, weekends and holidays.
  Notice to Applicants: The People, Culture and Belonging team of the National Gallery of Canada, invites selected applicants for interviews by way of written communication via email as per the NGC Staffing Process. Should applicants opt to unsubscribe from receiving emails regarding employment in this organization, please note that we will not be able to communicate with you to participate in the interview process. We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.
  We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.

Please refer the Job description for details