Visitor Experience Associate

at  Worcester Art Museum

Description:
Job Title: Visitor Experience Associate
Employment Type: Part Time
Department: Visitor Experience
Division: Operations
Reports to: Visitor Experience Manager
Supervisory Responsibilities: None
Salary Range: $15.50 hourly starting rate
Diversity, Equity, Accessibility, and Inclusion at WAM:
At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.
Job Overview:
To provide exceptional customer service that enhances the visitor experience by welcoming guests to the Museum and providing information on exhibitions, events, membership, and programs. To support the visitor experience while collecting admission fees and attendance data and selling memberships.

Duties/Responsibilities:

• Greet Museum visitors in a respectful and courteous manner. Provide excellent customer service by provide information and answer inquiries regarding exhibitions, events, programming, the Museum, and the surrounding area.
• Promote and sell Museum memberships and provide clear, and accurate information on membership benefits.
• Utilize Museum Point of Sale (POS) software for admission tickets, memberships, and donations.
• Assist visitors to understand Museum policies regarding touching of artwork, photography, backpacks, and food and beverages.
• Accurately reconcile end of shift operating cash and credit card receipts, and complete necessary reports for Manager
• Maintain Visitor Centers with required collateral; maintain cleanliness of this space
• Answer telephone inquiries; re-direct as needed
• Perform other related duties as assigned

Requirements:

Qualifications:

• Ability to work well with others; to be resourceful and forthcoming; to problem-solve and be pro-active
• Commitment to outstanding customer service and high standard of professionalism
• Experience with POS systems and cash handling
• Regular and reliable attendance
• Excellent verbal and written communication skills
• Weekends required and some evenings
• Embraces and promotes diversity, equity, accessibility, and inclusion initiatives

Education and Experience:

• High School graduate preferred or in lieu of formal education, equivalent position experience.
• 1+ year in cash handling preferred.
• Background in customer service.

• Greet Museum visitors in a respectful and courteous manner. Provide excellent customer service by provide information and answer inquiries regarding exhibitions, events, programming, the Museum, and the surrounding area.
• Promote and sell Museum memberships and provide clear, and accurate information on membership benefits.
• Utilize Museum Point of Sale (POS) software for admission tickets, memberships, and donations.
• Assist visitors to understand Museum policies regarding touching of artwork, photography, backpacks, and food and beverages.
• Accurately reconcile end of shift operating cash and credit card receipts, and complete necessary reports for Manager
• Maintain Visitor Centers with required collateral; maintain cleanliness of this space
• Answer telephone inquiries; re-direct as needed
• Perform other related duties as assigne