Visitor Experience Associate at Worcester Art Museum

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

15.5

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Point-of-Sale Systems, Cash Handling, Verbal Communication, Professional Judgment, Accuracy, Reliability, Punctuality, Teamwork, Hospitality

Industry

Museums;Historical Sites;and Zoos

Description

Description Join our team at the Worcester Art Museum as a Visitor Experience Associate! We’re looking for friendly, reliable, and customer-focused individuals to serve as a welcoming frontline presence for our visitors. This part-time position starts at $15.50 per hour and offers an entry-level opportunity to gain experience in a vibrant museum environment while engaging directly with the public. As a Visitor Experience Associate, you play a key role in shaping each visitor’s journey. From greeting guests and answering questions to sharing information about exhibitions, programs, and memberships, you help ensure that every visitor feels informed, welcomed, and supported. Associates use point-of-sale systems to process admissions, memberships, and donations, and assist visitors in understanding Museum policies related to artwork, photography, bags, and food. This role is well suited to individuals who enjoy working with people, take pride in accuracy and professionalism, and are comfortable balancing hospitality with responsibility. Visitor Experience Associates are trusted to handle cash transactions, complete basic end-of-shift reconciliation, maintain visitor center materials and spaces, and communicate clearly with supervisors and colleagues. Weekend availability is required, with some evening shifts as needed. By joining the Worcester Art Museum, you become part of a team dedicated to creating meaningful, inclusive, and memorable experiences for visitors of all ages and backgrounds. If you’re personable, dependable, and interested in working in a public-facing role that blends customer service with cultural engagement, we encourage you to apply. Position Details Position Title: Visitor Experience Associate Employment Type: Part-time, Non-Exempt Department: Visitor Experience Division: Operations Reports to: Visitor Experience Manager Supervisory Responsibilities: None Compensation: Starting rate $15.50 per hour Requirements Key Requirements Strong customer service skills and professional judgment in a public-facing role Comfort using point-of-sale systems and handling cash accurately Clear verbal communication skills and ability to share information with diverse audiences Reliability, punctuality, and ability to work both independently and as part of a team Weekend availability; some evenings required About WAM The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond. Diversity, Equity, Accessibility, and Inclusion at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more. The Museum is an equal opportunity employer committed to diversity.

Responsibilities

The Associate serves as a welcoming frontline presence, greeting guests, answering questions, sharing information about exhibitions and memberships, and ensuring visitors feel informed and supported. They are also responsible for processing admissions, memberships, and donations using point-of-sale systems while enforcing museum policies.