VISITOR EXPERIENCE

· Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming.
· Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction.
· Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA.
· Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events.
· Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service.
· Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation.
· Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend.

HOW TO APPLY

To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: recruitment@asc.scot or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU

MAIN PURPOSE OF JOB

To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre’s commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA.