VISITOR EXPERIENCE OFFICER

Location: Belfast
Salary: £28,016 per annum
Working Pattern: Full-time, 37 hours per week (Monday to Saturday, 8.00am-6.00pm)
Contract: Interim - 3 months initially (possibility of extension)
Work Arrangement: On-site

ABOUT THE ROLE:

We are recruiting a Temporary Visitor Experience Officer to join a dynamic public-facing team based in a prominent public institution. This role is ideal for someone who thrives in a customer-focused environment, enjoys engaging with the public, and can provide high-quality support across a wide range of visitor services and events.
Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

KEY RESPONSIBILITIES INCLUDE:

• Greeting and assisting visitors, providing clear and friendly guidance and information.
• Managing reception duties, including signing in guests and issuing security passes.
• Delivering engaging guided tours to diverse audiences.
• Supporting the planning and delivery of events within the building.
• Handling administrative tasks such as call handling, diary management, and record keeping.
• Using Microsoft Office and internal databases to prepare clear and accurate documentation.
• Supporting internal and external communications, including social media where necessary.
• Upholding organisational policies including safeguarding and equal opportunities.

Plus at least 2 years’ experience in a customer-focused role involving:

• Providing verbal information clearly and engagingly to a wide range of people
• Working closely within a team to deliver customer service
• Problem-solving, organising workloads, and maintaining attention to detail
• Producing high-quality written work to deadline