Job description
Agency Department of People, Sport and Culture Work unit Libraries and Archives
Job title Visitor Experience Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Darwin
Position number 14862 RTF 329735 Closing 29/09/2025
Contact officer Fabiola Martinez-Hinojosa, Manager on 08 8999 3929 or fabiola.martinez@nt.gov.au
About the agency https://dpsc.nt.gov.au/ | https://lant.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=329735

1. Provide outstanding, proactive, and personalised front-line reception services including responding to email, face-to-face
   and phone enquiries, and refer relevant enquiries to the Research Enquiry Service.
2. Support visitors with memberships and loans, and in using a range of self-service technologies to access facilities, services,
   and collections.
3. Maintain public areas ensuring they are safe for visitors and demonstrate a commitment to creating a culturally safe, and
   child safe environment.
4. Assist with the management of collections, including reshelving to maintain shelf order, use the library management
   system and comply with standard operating procedures.
5. Provide support for public programs and events, and other projects as required.
6. Comply with Library and Archives NT Work Health and Safety policy and procedure, reporting all accidents, incidents,
   and hazards immediately, and making note of any issues or cleaning requirements.