Visitor Experience Supervisor at KidsQuest Children's Museum

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Teamwork, Cash Handling, Training, Mentorship, Emergency Response, Communication, Problem Solving, Organization, Time Management, Engagement, Facility Maintenance, Data Entry, Scheduling, Multilingual

Industry

Museums;Historical Sites;and Zoos

Description

Description The Visitor Experience Supervisor plays a key role in the Museum, together with the supervisor team and under the guidance of the Visitor Services and Museum Store & Floor Managers, you will be responsible for leading the day-to-day operations of the Museum. This includes managing the admissions desk, crowd levels, floor engagement, birthday parties, and a team of Visitor Experience staff. This position requires a strong hospitality mindset and leadership skills to support visitors and staff. One weekend day required Requirements RESPONSIBILITIES Models a positive and welcoming attitude for all staff as well as visitors to the museum. Oversee daily operations of the admissions desk including the point of sales system, cash handling, and answering phones. Train and oversee floor staff. This includes daily scheduling, mentorship, and assisting with reviews and disciplinary action. Leads as first point of contact to address injuries, incidents, emergencies, and complaints. Ensure a high level of customer service for all visitors. Facilitates birthday parties and STEAM activities. Maintain cleanliness of the facility such as exhibits, restrooms, classrooms, and outside spaces. Monitor crowd and capacity levels. Develop knowledge of and enforce all Museum policies and procedures. Assists with administrative projects such as data entry, scheduling, and museum inventory. EXPERIENCE & QUALIFICATIONS Required Two years in a customer service position. Friendly and outgoing personality. Enjoy working with children and families. Strong sense of teamwork, as well as ability to work independently. Enjoy working in a fast-paced environment (playful, loud, busy). Ability to comfortably perform duties such as sitting, standing, walking, or lifting. Preferred Minimum of 6 months of leadership roles (to include but not limited to) trainers, supervisors, leads, etc. Fluency in a second language IN ORDER TO SERVE THE BEST INTERESTS OF MUSEUM PATRONS, KQCM WILL: Conduct a criminal background check on all prospective employees. Require proof of Dtap, MMR, and Varicella vaccines. COVID-19 and flu vaccines are strongly encouraged, but not required. WHY SHOULD YOU WORK FOR KQCM Be a part of our mission to create learning through the power of play and exploration that connects children to their communities and the world. A unique, fun work environment where curiosity and creativity are encouraged. Committed to a diverse and inclusive workplace and is an equal opportunity employer. BENEFITS HIGHLIGHT Medical, Dental, Vision & Life Insurance Health Savings Account Offered Starting at 13 days of Paid Time Off and 5 days of Wellness Paid Holidays, including 2 floating Holidays 401(K) Matching Savings Plan RACE AND SOCIAL JUSTICE COMMITMENT STATEMENT KidsQuest Children’s Museum is committed to becoming an anti-racist organization. As an educational institution we are working to disrupt systemic racism. We will provide resources, support, and education to children, families, KidsQuest Staff and Board about Race and Social Justice (RSJ) work. Our organization strives to be a safe space that reflects our greater community through programming, exhibits, and access for Black, Indigenous, and People of Color (BIPOC) families.

Responsibilities

The Visitor Experience Supervisor oversees daily operations at the admissions desk, manages staff, and ensures high levels of customer service. They also handle emergencies, facilitate activities, and maintain facility cleanliness.