VISITOR OPERATIONS MANAGER

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail. Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate. A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.
As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community. Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work. From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Historic Dockyard Chatham is seeking a skilled and motivated Visitor Operations Manager to oversee the daily delivery of visitor-facing services across our historic site. This role is central to ensuring a seamless and engaging experience for all visitors, while supporting the operational and commercial goals of the organisation.
You will lead the Visitor Experience Crew, managing performance, supporting wellbeing, and ensuring excellent customer service at every touchpoint, from front-of-house to galleries, historic ships, and events. Working closely with Duty Managers and senior leadership, you’ll take a hands-on approach to resolving issues, coordinating resources, and maintaining high standards across the site.
The role also involves overseeing training, rota planning, seasonal staff management, and supporting the delivery of public programmes and commercial activities such as filming. Health and safety is a key focus, with responsibility for implementing procedures, maintaining records, and acting as a trained First Aider on site.
This is a dynamic, people-focused position suited to someone with strong leadership experience in a busy, visitor-focused environment and a proactive, team-oriented approach.