Visitor Services Associate at Genesee Country Museum

Town of Wheatland, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

16.5

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Point-of-Sale Operation, Cash Handling, Customer Service, Visitor Inquiry Response, Merchandise Restocking, Cleaning, Teamwork, Crowd Management, Independent Work

Industry

Description

Position Title: Visitor Services Associate Reports to: Director of Visitor Services Position Type: Seasonal/Part Time 8-16 hours initially with additional hours between May and October. Weekends are regularly required. WHO WE ARE: Genesee Country Village & Museum, located in Mumford, NY 25 miles outside of Rochester, is the largest living history museum in New York State. Our 68-building Historic Village, John L. Wehle Gallery, and Genesee Country Nature Center host nearly 100,000 guests each year on site, off site around the community, and online across the world. Learn more on our website www.gcv.org. POSITION OVERVIEW: The Visitor’s Services Department is responsible for ticketing, retail gift store, restaurant, and Group and Private event functions at the Genesee Country Village and Museum. Part-time associates are cross trained to help in any of these locations. SPECIFIC RESPONSIBILITIES: * Operation of point-of-sale cash registers and handling of money from customers. * Answering visitor inquiries regarding program offerings. * Welcoming Museum visitors and providing exceptional customer service. * Restocking merchandise. * Keep stores and restaurants clean and inviting. Standards: * Moving items weighing up to 25 pounds. * Remaining in one area for extended periods- Admissions area, Flint Hill Store. * Light cleaning of retail area, sweeping. * Working both independently and as part of a team. * Managing large crowds of visitors on special event days. Minimum Qualifications: * Prior experience in a retail, customer service, restaurant, or event environment. * Ability to work weekends and Museum special events and occasional evenings. * Ability to drive or learn to drive a golf cart and have current valid NYS driver’s license. * Ability to lift 25lbs independently. Working Conditions: * Ability to stand for extended periods of time * Working in inclement weather includes rain, snow, heat, and cold. * Walk up to 1 mile a day on different types of terrain. * Perform physical work such as kneeling, reaching, bending, crouching, pulling, and pushing, lift and carry objects weighing up to 30 pounds. SALARY AND BENEFITS: Salary: $16.00-$16.50/hr. Benefits: We are proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes accrued NYS Sick Leave and an employee assistance program. Equal Employment Opportunity Statement: Genesee Country Village & Museum is committed to a policy of Equal Employment Opportunity with respect to all employees, applicants, and interns for employment. We recruit, hire, train, and promote without discrimination due to race, color, sex, age, disability, religion, citizenship, national origin, military or veteran status, marital status, gender identity and expression, sexual orientation, and any other status protected by applicable federal, state, or local law. Diversity Statement: Genesee Country Village & Museum is actively committed to broadening our understanding of DEAI (Diversity, Equity, Accessibility, and Inclusion) and making it part of everything that we do. Guided by our mission, values, and inclusive culture of curiosity, we celebrate the stories of our shared past; connect the rich diversity of the 19th century to the present; and collaborate with the communities we serve to create welcoming spaces for learning, work, exploration, and play.

Responsibilities

Associates will be cross-trained to handle ticketing, retail gift store operations, restaurant support, and group/private event functions within the Visitor Services Department. Key duties include operating POS systems, handling money, answering visitor questions, and ensuring clean and inviting store and restaurant environments.