Visitor Services Associate at Middleton Place Foundation

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Point-Of-Sale Systems, Teamwork, History Enthusiasm, Cash Handling, Event Assistance, Organizational Skills, Visitor Safety, Flexibility, Promotional Sales, Information Provision, Crowd Management, Planning Tours, Cleanliness Maintenance

Industry

Museums;Historical Sites;and Zoos

Description

Description Visitor Services Associate Position Description Middleton Place National Historic Landmark- Middleton Place is a historic rice plantation located along the Ashley River in Charleston. Once home to a signer of the Declaration of Independence as well as hundreds of enslaved people, today Middleton Place is a National Historic Landmark featuring America's Oldest Landscaped Gardens, a historic home, and stableyards where we tell the stories of those who once lived and labored here. Their stories are a microcosm of American history. Position Summary-The Visitor Services Associate serves as the first point of contact for guests at Middleton Place. This position is responsible for providing a warm welcome, accurate information, and exceptional service to all visitors. Associates will assist with admissions, memberships, and general guest inquiries to ensure a memorable and positive experience at Middleton Place. Reports to: Visitor Services Manager FLSA Status: Non-Exempt Qualifications High School Diploma or equivalent required Previous customer service, retail or hospitality experience preferred Strong communication and interpersonal skills Ability to operate computers, point-of-sale systems, and handle transactions accurately Reliable, punctual, and able to work well in a team environment Enthusiasm for history, cultural, and guest service Work Environment and Physical Demands: May be required to lift up to 25lbs for boxes containing promotional materials Ability to work in varying types of weather conditions Flexible schedule required to include weekends, and holidays. May include occasional evenings for special events Primary Responsibilities and Duties: Greet and assist visitors in a professional and friendly manner Process admissions, memberships, and event tickets accurately using point-of-sale systems Provide information about Middleton Place history, gardens, exhibits, tours, and events using printed materials, informational signs, and interpretive panels Promote and sell memberships, special programs, and retail items Assist with crowd flow, directions, and accessibility needs to enhance the visitor experience Handle cash and credit card transactions, and maintain accurate sales records Support visitor safety by monitoring guest activity and following established procedures Assist with group arrivals, school programs, and special events as needed Assist visitors in planning various tours during their visit Maintain cleanliness and organization of work areas Uphold Middleton Place Foundation’s mission of preservation, education, and hospitality Additional Responsibilities and Duties May include: Direct cars or drive golf cart during special events such as weddings, or other after-hour functions Assist cart tour guides when necessary

Responsibilities

The Visitor Services Associate greets and assists visitors, providing accurate information and exceptional service. They process admissions and memberships, promote sales, and ensure a positive visitor experience.