KEY REQUIREMENTS

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

• Connect with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
• Address complaints and provide prompt service recovery in a calm and professional manner.
• Regularly rotate between each designated post throughout the River Journey and Ocean Journey buildings; maintain a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
• Ensure the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
• Monitor and ensure the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents
• Communicate professionally via a two-way radio.
• Address large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
• Uphold all safety protocols in a professional manner; provide assistance during emergency situations, monitor both buildings and the plaza area, and report any safety concerns to the appropriate individual(s) in a timely manner.