Visitor Services Attendant - Special Events at Missouri Botanical Garden

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

15.5

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Cash handling, Point of sale systems, Communication, Multitasking, Troubleshooting, Public speaking, Driving

Industry

Environmental Services

Description

This is a part-time, temporary position ending on September 27, 2026. Must have the ability to work evenings, weekends, and holidays. Why You’ll Love This Position: During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of the Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden. What You’ll Do (Highlights): Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries Issue, void, or transfer balance to MBG gift cards. Provide Garden information to all visitors. Respond to incoming guest inquiries via phone and email. Responsible for driving and alternately narrating tram tours. Authorize and perform ticket refunds and exchanges. Investigate and troubleshoot online, onsite, and telephone ticketing issues. What You Need For Success Must possess and maintain a valid driver's license. Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria. Experience working with the public is beneficial. Ability to communicate with the public by phone and in person. Ability to multitask in what can be a fast-paced environment at times. Ability to lift 30-60 pounds. Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors. Ability to work days, evenings, weekends, and holidays. Perks Garden membership | Competitive compensation | PTO | Employee Assistance Program | Employee wellness program Additional Details: This position pays $15.50/hour to start. The above statements describe the job’s essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Responsibilities

The Visitor Services Attendant is responsible for welcoming guests, processing ticket sales, and providing information about the Garden's attractions. They also perform tram tours and resolve customer inquiries via phone, email, and in-person interactions.