Visitor Services Officer at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

44.35

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Retail Sales, Visual Merchandising, Stock Management, Point Of Sale Systems, Ticketing, Database Entry, Communication Skills, Attention To Detail, Multitasking, Computer Literacy

Industry

Government Administration

Description

About the role In this role, you will ensure every visitor receives a welcoming, professional, and informative experience that reflects the Museum’s values and enhances visitor satisfaction. You will accurately process sales transactions, maintain attractive and well-stocked retail displays, assist with inventory and stock control, and deliver exceptional customer service in a dynamic, fast-paced environment. Your positive attitude, attention to detail, and commitment to service excellence will help create memorable experiences for every guest. Working hours will be across 7 days and weekend work is essential. Standard work hours 9.45 – 5.15 daily, at times evening work is required for events and programmes. Work type: Casual. Classification: Band 2, $44.35 + super. Key responsibilities include: * Open and close the Museum Shop, and assist, as required from time to time, with open and close of Museum. * Ensure visitors, groups and event attendees are welcomed and oriented in an appropriate, professional and timely manner in accordance with all relevant policies and procedures. * Undertake customer service and retail sales including cash handling and associated administrative tasks in line with Council values, policies and procedures. * Assist in the implementation of retail display and visual merchandising of products (retail space). * Assist with stock management including database entry, pricing, stock take and handling including quality control, maintenance and presentation of stock. * Manage ticket sales and complete banking in line with Council policies and procedures. * Attend to visitor and telephone enquiries concerning the venue and/or its programs and activities. About you Essential Experience: * Demonstrated experience in a customer/visitor service and front of house role within a retail, ticketing or customer service environment. * Experience in cash handling procedures and banking. * Experience with electronic point of sale systems. * Ability to handle multiple tasks at one time. * Computer literacy in database, retail/stock management systems and/or ticketing. * Skills in merchandising and retail display. Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City). If this sounds like the role for you, then click apply now! Child Safety Responsibilities   We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy [https://www.geelongaustralia.com.au/safety/documents/item/8da795473e0f4de.aspx].  Diversity and Inclusion  At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  We are the City From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Jared Fowler | Retail & Operations Manager | JFowler@geelongcity.vic.gov.au [JFowler@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared. #LI-Hybrid

Responsibilities

The role involves welcoming visitors and managing the Museum Shop, including processing sales and handling cash. Responsibilities also include maintaining retail displays, managing stock, and handling ticket sales and general enquiries.