Visitor Services Officer, M+ Museum at West Kowloon Cultural District Authority

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Event Support, Team Management, Interpersonal Skills, Organizational Skills, Planning Skills, Administrative Skills, First Aid, Communication Skills, Proactive Attitude, Detail-oriented, Flexibility, Adaptability, Multi-tasking, Visitor Engagement, Crowd Management

Industry

Museums;Historical Sites;and Zoos

Description

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. You will be responsible for: supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities; managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs; delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary; handling and following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement; supporting artwork protection and ensuring visitors are following the house rules; working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time; supporting crowd management and control in large scale event; assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment; ensuring the team is complying with institutional health and safety guidelines; and performing any duties from time to time as reasonably as assigned by M+. You should: possess higher diploma or above in any disciplines; candidate with higher education background would be an advantage; have preferably 3 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry; possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset; be a good team player with the ability to multi-task in a fast-paced and dynamic environment; demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others; have good organizational, planning and administrative skills; possess First Aid and AED qualification are an advantage; be proficient in MS Office including Word, Excel and Powerpoint; have excellent oral and written communication skills in English and Chinese; and require working on weekend and public holiday and occasional evening works according to the duty roster assigned. For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. 05-12-2025 Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit https://www.westk.hk or contact: Catrina Mok /+852 22000006 About West Kowloon Cultural District Authority The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a primelocal and international destination for arts, culture and entertainment.

Responsibilities

The Visitor Services Officer will support daily operations at the museum, including managing service desks and supervising staff. They will also ensure an engaging visitor experience and handle feedback for service enhancement.