HOW TO APPLY

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Friday 22nd August 2025.
Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, “VSS Castle - Culzean”

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave felling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.
The role involves some physical activity and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

· Shared responsibility for the Line Management of the Castle Team and Volunteers
· Responsibility for the Castle opening and closing procedures as a key holder
· Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
· Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
· Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
· Delivery of a broad range of high-quality guided tours and talks about Culzean for the general public and organised groups
· To deliver a range of engaging school workshops, for all ages and abilities
· Enhance the visitor experience through use of third person costumed interpretation, object handling and cookery demonstrations where applicable
· Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
· Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
· Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
· Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm