APPLICATIONS

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Sunday 13th April 2025.
Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, “VSS Weddings & Events - Fyvie”
We are looking for an experienced and talented Functions and Events manager to join the team at our fantastic property, Fyvie Castle.
This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.
Spread over various floors, Fyvie Castle boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character and is an established premier venue for weddings, corporate events and functions.
To further develop and drive hospitality in its corporate and commercial capacity whilst maintaining and enhancing access to all through educational and family events.
The Visitor Services Supervisor (Weddings & Events) at Fyvie Castle plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for opening arrangements, functions and events, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive and approachable with a flair for innovative ideas.

· Planning and operational delivery:

• In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives.
• Continue to expand and develop the ongoing yearly event plan.
• Maintain and record all communications pertaining to all functions and events.
• Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site.
• Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
• To act as Duty Manager on a shared basis, which will involve weekend and evening work.

· People management:

• Line manage one Visitor Services Assistant and coordinate events volunteers.
• Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
• Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
• Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
• Deputise as Duty Manager and coordinate site teams to support normal and event operations.

· Direct management of the heritage:

• Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists.
• Ensure each and every event promotes the Trust’s Strategic Themes

· Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for visitor services at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.

· Health, Safety & Environmental (HS&E) Management:

• Demonstrate responsibility and accountability for H&S relating to visitor services and castle activities , embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
• Demonstrate responsibility and accountability that visitor services and castle working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Event & Hospitality Management:
• Hands-on management and delivery of a diverse events schedule, leading from the front to set up events across the Fyvie Castle estate, including regular movement of event materials in various spaces in a historic interior.
• Develop and promote – in conjunction with the Operations Manager and the Visitor Services Supervisor – corporate/private-hire business, and a program of special events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
• Undertake direct and indirect interaction with corporate/private-hire clients, and those attending events; ensuring that their needs are anticipated and met as part of part of the property’s drive for excellence in customer care.
• Ensure that efficient arrangements are made for the property for events, and corporate/private hire.
• Coordinate, supervise, and personally participate in the staffing of corporate/private-hire functions and events, and with the advice and support of specialist/advisory staff and volunteers.

Job Types: Full-time, Permanent
Pay: £28,228.00 per year
Work Location: In person
Application deadline: 13/04/202