Parks Canada - Lake Louise, Yoho & Kootenay Field Unit - Visitor Experience

Radium Hot Springs, BC

• Note: if not already residing in the area, the selected candidate will be required to relocate. Work location is non-negotiable and telework is not available for this position.

PM-05
Anticipatory Indeterminate: Term, Acting, Deployment or Assignment-at-level with high probability of indeterminate in the future.
$96,535 to $104,361 (Salary Under Review)
For further information on the organization, please visit Parks Canada
CLOSING DATE: 30 SEPTEMBER 2025 - 23:59, PACIFIC TIMEWho can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

EDUCATION

Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, tourism or other discipline relevant to the position or an acceptable combination of education, training and experience.
Degree equivalency

EXPERIENCE

• Recent* and significant** experience managing financial and human resources. Includes experience in directly supervising staff, leading teams, managing their performance, managing budgets and forecasting.
• Establishing and maintaining working relationships with internal and external clients, local communities, partners†, stakeholders††, contractors or vendors to achieve operational goals.
• Coordinating and monitoring daily operational activities, contracted work, including issue analysis and problem solving.
• Providing advice and guidance to senior managers and staff.
• Recent is defined as performing the duties within approximately the last two (2) years.
  ** Significant experience is defined as the depth and breadth of experience that would normally have been gained performing the duties for a period of approximately two (2) years.
  †Partner refers to an organization with whom you are in a working relationship. This working relationship is based on mutual benefit and a clear agreement that sets out shared goals and objectives and the terms of the arrangement. Partners can be from the not-for-profit sector (such as NGOs, academia, cooperative associations etc.), other governmental organizations and Destination Marketing Organizations (DMO).
  ††Stakeholder refers to individuals or groups representing all sectors of Canadian society that have an interest in, or influence upon your actions and directions. Stakeholders self-select their level of involvement. Stakeholders may have a geographic sphere of influence, or they may have a virtual constituency with no actual geographic locations.

KNOWLEDGE

• The Parks Canada Agency and its mandate, strategic direction, legislation and policies; and acts, regulations, and policies related to visitor experience such as hot springs, entry gates, and visitor reception centers.
• British Columbia Health regulations, BC Guidelines for Pool Operations, and Lifesaving Society safety standards and pool and/or hot springs best practices.
• Current and emerging trends that relate to the delivery of visitor experience services, facilities operation, and visitor use management.

ABILITIES

• Managing Resources and Leadership – manage resources (time, financial, human, physical and information) to achieve planned goals and lead teams.
• Analytical Thinking – analyze issues and opportunities to develop creative solutions and operational plans.
• Planning and Organizing – prioritize effectively, organize work with competing priorities and/or in a complex environment.
• Organizing and maintaining peer networks, client relationships, Indigenous relationships, partners and other collaborative arrangements.
• Planning, developing, delivering, and evaluating activities, programs, and services consistent with national and provincial standards, practices, local realities, and evolving visitor demand.

ASSET QUALIFICATIONS

• Recent* and significant** experience planning and managing a pool and/or hot springs services and operations related to the provision of high-quality visitor experience.
• Experience in determining visitor services requirements and developing and implementing plans based on visitor trends, data, and use management issues, including evaluating program/project effectiveness.

OPERATIONAL REQUIREMENTS

• Willingness to wear a Parks Canada uniform and personal safety equipment.
• Willingness to travel and/or work in a variety of weather conditions for extended periods of time.
• Willingness to work weekends, statutory holidays and irregular hours.

Manages day to day hot springs pool operations.
Manages the development and delivery of the visitor experience program through a client/visitor and market/business-centered approach to enhance and ensure visitor satisfaction, enjoyment and connection to place.
Manages a site characterized by program and operational challenges with issues of moderate complexity and scope.
We are seeking: a dynamic individual with good judgment and integrity, who takes responsibility, makes things happen and strives for excellence to work as the Radium Hot Springs Pools Team Leader.

As Team Leader, you will:

• Lead the Radium Hot Springs Pools team in providing visitors a safe and enjoyable experience to the hot springs.
• Present to Canadians a site that was instrumental in the decision to create the Park that surrounds it.

Key objectives over the coming years will be to focus on enhancing visitation to the site, maintaining the high standards of service and conservation for which Parks Canada is world renowned, and pursing opportunities to profile the facility to Canadians where they live and learn.