OUR ROLE

You will be a Passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image. You will also support in maintaining and implementing the retail visual merchandising strategy in store, whilst ensuring consistent visual merchandising excellence.
You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

WHAT YOU’LL BE DOING

• Training store teams on how to maintain TWC standards.
• Oversee changes of in-store and window displays regularly to maintain a fresh and visually exciting look, ensuring uniformity with the brand image.
• Liaise with the Area VM to obtain visual objectives and company direction.
• Daily walk through with Store Management Team to discuss changes required based on sales figures, liaising with the Area VM to confirm presentation.
• Develop strong working relationship with the Store Management teams and the area management teams.
• Assisting with the area seasonal floor layouts for your store to facilitate new seasonal launch planning.
• Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
• Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times