Job Title: Visual Team Leader
Team: Retail
Location: Denver, CO
Scope: Customer Service In-Person, CF3
Reports To: Retail Store General Manager

EXPERIENCE YOU BRING

• Leadership and Collaboration: Approachable and engaging leadership presence in a team-based environment where you prioritize, delegate, and ensure accountability. Experience as a retail supervisor leading a team and/or supervising others.
• Teaching/Coaching/Training: Excited to foster the development of team members with direct strategies to inspire and support for the betterment of the business. Can give and receive constructive and pointed feedback.
• Organization Skills: Proactive organizational skills and eye for detail and accuracy.
• Attention to Detail: Can complete tasks while demonstrating concern for all areas and people involved.
• Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot and encourage team engagement when things change.
• Communication: Effective communication skills, both written and verbal. Providing oversight to direct reports for day-to-day tasks and projects.
• Technical Learning: Adept with computer systems and onboarding new systems swiftly, with the ability to teach them to others.
• Problem Solving: Helpful and courteous approach to solving problems and invite innovative ideas.
• Emotional Intelligence: Ability to recognize, understand, and influence emotions of others. Can provide consistency in performance and demeanor and assist in conflict management.

PHYSICAL REQUIREMENTS

• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean.
• Able to safely lift up to 55 pounds.
• Comfortable climbing ladders.

• We are in business to save our home planet: You inspire your team to live Patagonia’s purpose, both in the store and in the community.
• Your customer service is not bound by convention! You deliver best-in-class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking.
• You are an environmental activist! You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved.