Harris Fowler is a specialist Personal Injury and Clinical Negligence law firm, where our IT department plays a vital role in driving operational efficiency and innovation. We are seeking a technically skilled, solutions-focused individual to join our IT team as a Visualfiles & Legal Systems Support Analyst.
In this role, you will be responsible for supporting and developing our Visualfiles case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments, ensuring systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.

JOB DESCRIPTION

• Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
• Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
• Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
• Manage and maintain integrations with third-party systems (e.g., e-signature platforms, court bundling tools, MOJ Portal).
• Collaborate with colleagues to identify process improvements and implement effective technical solutions.

ESSENTIAL SKILLS & EXPERIENCE

• Significant hands-on experience with Visualfiles development and workflow automation.
• Proficiency in Power BI and Excel for business reporting and analysis.
• Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently.
• Confident providing IT support in person, by phone, and via email to users of varying technical ability.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple priorities effectively.

DESIRABLE SKILLS & EXPERIENCE

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with SOS Practice Manager or similar legal practice management systems.
• Experience working with Visualfiles integrations.
• Previous experience in a legal or professional services environment.

WHY JOIN US?

At Harris Fowler, you will have the opportunity to work in a collaborative and supportive environment where your ideas are valued, and your expertise directly contributes to our success. We invest in our people and our systems, ensuring you have the tools, training, and support you need to excel.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free flu jabs
• Referral programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Taunton TA1 1R

Please refer the Job description for details