VITA Program Support Specialist (Temporary, Part-Time) at United Way of the Bluegrass Inc

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

24.18

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Recruitment, Administrative Support, Coordination, Scheduling, Document Tracking, Workflow Support, Tax Site Administration, Quality Assurance, Confidentiality, IRS Compliance, Time-Management, Communication Skills, Customer Service, Program Coordination, Microsoft Office

Industry

Non-profit Organization Management

Description

Description United Way of the Bluegrass (UWBG) works to create the opportunity for all community members to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening resource mobilization and investment, and backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky. POSITION The VITA Program Support Specialist provides operational and administrative support to the VITA program to strengthen volunteer recruitment, employer-based drop-off services, and filing season operations. The position is intentionally front-loaded to support peak tax season activity and transitions to reduced hours later in the year to support volunteer engagement, planning, and coordination activities. This role supports—but does not replace—the volunteer-based tax preparation model. ESSENTIAL FUNCTIONS Support volunteer recruitment and onboarding, including coordination of background checks, training logistics, and communications. Assist with employer-based drop-off site coordination, including scheduling, document tracking, and follow-up. Support virtual and in-person appointment workflows, including intake, appointment coordination, and administrative follow-up. Assist with tax site administration tasks, including the collection and tracking of required IRS documentation and materials. Support quality assurance and administrative processes to ensure compliance with IRS VITA Quality Site Requirements. Maintain strict confidentiality of taxpayer and volunteer information. Provide general program support to ensure continuity of services during peak filing season. COMPLIANCE AND PROGRAM INTEGRITY Adheres to IRS Code of Conduct and confidentiality requirements. Volunteers remain the primary tax preparers at all times. This position provides administrative and coordination support only and does not function as a stand-alone tax preparer role. CORE UNITED WAY COMPETENCIES MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations. RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. Requirements Education Requirements: Associate’s degree in social work, business, organizational management, or related field preferred. Experience required: Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience. Familiarity with VITA tax preparation is strongly desired. Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary. QUALIFICATIONS Experience in program coordination, administrative support, customer service, or nonprofit operations preferred. Familiarity with VITA programs or community-based service delivery strongly preferred. Strong organizational, time-management, and communication skills. Ability to manage confidential information. Basic computer proficiency. WORK REQUIREMENTS Availability during standard weekday business hours. Occasional flexibility during peak filing periods. Reliable transportation preferred. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This position will be primarily based out of the Marksbury/Palmer Waypoint Center, hybrid work is possible with Manager approval. Reliable transportation is necessary as this position will be required to travel across a multi-county service area, including, but not limited to, visits to WayPoint Centers, VITA sites, community partners, and the administrative office. EXPECTED WORK HOURS Tax season is defined as January through April. During this period, the expected work hours are Monday through Thursday, 11:30 AM to 8:00 PM, and Friday, 8:30 AM to 5:00 PM. From May through December, the standard work hours are Monday through Friday, 8:30 AM to 5:00 PM. Occasional Saturday work is required throughout the year. Flextime hours must be pre-approved by your manager. Employees must be willing to work a non-standard schedule, including nights, weekends, and other unusual hours, particularly during tax season. PHYSICAL REQUIREMENTS The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs. PRE-EMPLOYMENT SCREENING REQUIREMENTS Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review. HOURLY RATE $24.18 per hour MAXIMUM HOURS 974 total Phase 1: 30 hours/week (February–June; front-loaded) Phase 2: 25 hours/week (July–September, final partial week through September 30) FUNDING PERIOD February 2, 2026 – September 30, 2026

Responsibilities

The VITA Program Support Specialist provides operational and administrative support for the VITA program, focusing on strengthening volunteer recruitment, employer-based drop-off services, and filing season operations. This role assists with essential functions like coordinating background checks, managing training logistics, scheduling drop-off sites, and supporting virtual/in-person appointment workflows.