VITA - VITA Print Service Support Technician (777507) at Advanced Network Consulting Inc

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Communication Skills, Interpersonal Skills, Analytical Skills, Troubleshooting Skills, Time Management, Help Desk Experience, Technical Support, IT Systems Knowledge, Print Services Knowledge, Detail Oriented, Customer Service, Problem Solving, Ticketing Systems, Print Environment Knowledge

Industry

Description

Description Role duration is October 2025 through April 2026 Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement? ABOUT THE ROLE We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge. Requirements Microsoft 365--Required 5 Years Strong communication and interpersonal skills and detail oriented--Required 5 Years Strong analytical and troubleshooting skills--Required 5 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment--Required 5 Years Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests--Required 5 Years Commitment to delivering high quality end user support and customer service--Required 5 Years Experience in a help desk or technical support role--Required 5 Years Knowledge of IT systems--Required 5 Years Knowledge of print services environment--Desired 2 Years

Responsibilities

The Support Technician will provide technical assistance and support to end-users, focusing on resolving issues related to print services. They will ensure optimal IT service delivery and maintain high-quality customer service.