Vital Case Manager - REACH at Evergreen Treatment Services & REACH

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

74500.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Outreach, Engagement, Harm Reduction, Motivational Interviewing, Crisis Intervention, Collaboration, Advocacy, Cultural Competence, Organizational Skills, Conflict Resolution, Communication, Problem Solving, Time Management, Client-Centered Care, Racial Equity

Industry

Hospitals and Health Care

Description

Description Title: Vital Case Manager Location: Belltown/Seattle Schedule: M-F 8:30am-4:30pm Pay Range: $72,500-$74,500 Working at Evergreen Treatment Services makes a big difference in our community! ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values. Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work. REACH Mission and Values The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives. REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive. REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions. The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply. This dynamic position plays an important role in helping ETS accomplish our mission! Overview of Vital Program The Vital ("Familiar Faces") Program is an interdisciplinary care management team providing integrated services to adults experiencing behavioral health challenges (mental health and/or co-occurring substance use), have experienced chronic homelessness, and have frequent contact with the criminal justice system. Vital is comprised of providers from Harborview and REACH/ Evergreen Treatment Services who deliver low-barrier medical, mental health, and case management support services in the community. We strive to offer trauma informed care and a harm reduction approach in addition to evidence based practice. Job Summary: The Vital Case Manager role is part of the Integrated Care team that supports ETS’ mission through outreach, engagement and intensive case management and care coordination services to adults experiencing behavioral health challenges who have been repeatedly incarcerated and not effectively engaged in needed services. This role makes a critical difference at ETS by developing trusting relationships within which clients may explore their needs and goals and receive ongoing support to engage in services that will help improve their stability and quality of life. Client-centered services are provided from a harm reduction perspective utilizing motivational interviewing skills. The case manager must develop collaborative relationships with staff of other agencies providing services to this population to effectively coordinate care. The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, and conflict resolution skills. The position is (hybrid/full-time onsite), and the days and hours are 8:00AM-4:30PM. Vital is a program of King County’s Familiar Faces Initiative. To learn more about this county initiative visit the website: https://www.kingcounty.gov/elected/executive/health-human-services-transformation/familiar-faces.aspx Responsibilities: Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism. Provide outreach, engagement, intensive case management and care coordination services for assigned clients. Meet clients where they are, either on the streets or at other service facilities (including jails and hospitals), to explain offered services and establish a working relationship. Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices. Develop and implement, in collaboration with the client, an Individualized Service Plan which addresses the client’s stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new client needs and to help the client move toward the achievement of autonomy. Assist clients in obtaining housing and maintaining housing stability. Assist clients with establishing and maintaining primary medical care and addressing chronic health conditions. Assess nature and severity of clients’ substance use issues and match clinical interventions to each individual’s stage of change, focusing on reducing the harmful consequences of substance use through self-change methods. Address clients’ needs for mental health and substance use disorder treatment services and facilitate engagement in appropriate supportive services. Assist clients in achieving financial stability through access to entitlement programs, protective payee ships, educational and vocational programs, and employment opportunities. Develop and maintain collaborative relationships with Vital partners including Harborview Medical Center, Department of Public Defense, King County and City of Seattle Prosecutor’s office. Provide advocacy and support for participants within the criminal justice system including court appearances and written communication. Provide services consistent with ETS/REACH program policies and procedures. Advocate for the client with a wide variety of other service providers: Assist with accessing the services needed by setting up and attending appointments with clients to provide continuity of care. Identify gaps and barriers in available community resources and advocate for systemic changes. Attend REACH and Vital weekly team meetings and other required meetings and trainings. Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention. Develop and maintain client files for assigned caseload according to Agency, contract and state requirements. Local travel on behalf of the Agency is a job requirement. Additional duties as assigned. Note: New and/or different duties and responsibilities may be assigned to this job at any time. Requirements Qualifications: Education and/or Relevant Experience: High school diploma or equivalent required, undergraduate degree preferred. Academic training in the social service field and in chemical dependency and mental health treatment are desired. SUDP/SUDPT and MSW’s highly desirable Knowledge and Skills: Understand racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff. Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner Ability to set boundaries, resolve conflict and de-escalate issues Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds, good diplomatic skills. Must be able to pass a Washington State Patrol criminal background check Flexible team player Excellent attention to detail Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations. Ability to write case file notes, uncomplicated reports, instructions and procedures. Ability to present information effectively and respond to questions from participants, staff, collaborative partners and the general public. Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format. Basic math skills Strong interpersonal skills and verbal/ written communication skills. Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving. Flexible team player, with excellent attention to detail. Ability to maintain confidentiality and use discretion when handling highly sensitive information. Ability to set boundaries, resolve conflict and de-escalate issues. Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps. Additional Essential Information: Physical Conditions and Requirements: The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate. Equipment Used: Computer, photocopier, fax machine, and phone. Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required. Inclusivity and Reasonable Accommodation: Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed. ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Responsibilities

The Vital Case Manager provides outreach, engagement, and intensive case management services to adults facing behavioral health challenges. This role involves developing trusting relationships with clients to help them achieve stability and improve their quality of life.