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VN 017-024/2026 Sr. User Support Associate (WAVE) at IOM

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 2 Ticket Support, Oracle Cloud Fusion ERP, Wave System Support, Business Process Support, Information Management, Stakeholder Liaison, System Administration, Incident Management, Problem Management, Procurement Processes, Inventory Management, Accounting, Finance, Treasury, Human Resources, Payroll

Industry

International Affairs

Description

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape. Under the supervision of the GSSC Customer Service Manager, the Senior User Support Associate (Wave) will be responsible for the support of Tier 2 tickets raised by Wave end users, for their functional area, in line with IOM business processes and information management systems good practices.

Responsibilities

The Senior User Support Associate (Wave) will be responsible for supporting Tier 2 tickets raised by Wave end users within their functional area. This support must align with IOM business processes and good practices for information management systems.