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VN 025-030/2026 User Support Assistant (Wave) at IOM

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 2 Tickets, Oracle Cloud Fusion ERP, Wave, Salesforce, PRIMA SharePoint System, Liaising, Stakeholder Management, Information Processing, Task Prioritization, Organizational Skills, Procedure Following, Information Management, Procurement Processes, Inventory Management, Finance, Human Resources

Industry

International Affairs

Description

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape. Under the direct supervision of the Senior User Support Associate (Wave), the User Support Assistant (Wave) will assisting with Tier 2 tickets raised by Wave end users, in line with IOM business processes and information management systems good practices.

Responsibilities

The User Support Assistant (Wave) will assist with Tier 2 support tickets raised by Wave end users, ensuring alignment with IOM business processes and information management system best practices. This role operates under the direct supervision of the Senior User Support Associate (Wave).