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VN 055/2026 Sr. Process and Quality Assurance Associate at IOM

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Workflow Analysis, Business Process Improvement, Quality Assurance, Compliance Monitoring, Performance Monitoring, SLA Management, KPI Tracking, ERP Systems, Data Analysis, Reporting, Problem Solving, Process Documentation, Communication Skills, Attention to Detail

Industry

International Affairs

Description

Under the overall supervision of Head, HRAUL and the direct supervision of the HR Officer, the Senior Process and Quality Assurance Associate contributes to strengthening operational efficiency, service quality, and performance monitoring within a service delivery environment. The position operates at the interface between business operations and systems, supporting the development, standardization, monitoring, and continuous improvement of end-to-end processes. The successful candidate plays a key role in supporting efforts to maintain workflows that are clearly defined, consistently applied, and aligned with system capabilities and organizational requirements. Within IOM’s service delivery model, functions such as the Global Shared Services Centre (GSSC) provide transactional services with a strong emphasis on accuracy, timeliness, and data integrity. The successful candidate supports these objectives through process consistency, quality assurance, and performance tracking mechanisms. In parallel, organizational functions focused on systems and analytics emphasize the continuous improvement of business processes through better use of systems, data, and automation. This position contributes to this approach by identifying inefficiencies, supporting process improvement initiatives, and supporting alignment with operational practices with organizational requirements. The successful candidate works in close collaboration with operational units, system owners, and technical stakeholders to support alignment between business process, service delivery requirements, and system functionality.

Responsibilities

The role focuses on strengthening operational efficiency and service quality by developing and monitoring end-to-end business processes. It involves collaborating with technical stakeholders to align business workflows with system capabilities and organizational requirements.