VOC Event Staff Lead at USPI

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Supervision, Safety Monitoring, Equipment Maintenance, Reservation Management, Conflict Resolution, Communication, Microsoft Office Suite, Initiative, Accountability, Reliability, Skate Skills, Bilingualism, Judgment

Industry

Description

GENERAL SUMMARY Under minimal supervision, provides excellent customer service to guests in the assigned areas, not limited to show court/fountain, bowling center, and/or ice skating rink. Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. Watches and reports irregularities to supervisor and/or security personnel in case of emergency. Provides general cleaning of work location. Operates cash register to collect cash and make changes. CORE SCOPE OF POSITION * Operates the cash register to collect cash and make change as appropriate. * Removes and records amount of cash in register at the end of shift. * Rents and dispenses rental skates to guests upon purchase of tickets. * Supervises and monitors (on ice) the public skating sessions and ensure safe environment is maintained. * Ensures skates and equipment are well maintained. * Cleans skate with cloth or buffing tools and places them on shelf according to size. * Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental. * Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. * Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks, and wading in the pools, skate violations, or asking guests to leave the area. * Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations. * Notifies supervisor and security personnel in case of emergency. * Assists guests and/or emergency personnel as needed. * Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas. * Ensures that a clean, safe, hazard-free work environment is maintained. * Timely responds and resolves guest inquiries in the assigned areas while ensuring guest satisfaction. * Assists maintenance and/or Viejas Outlet Management as needed during inclement weather. * May be required to work special events outside regular operational hours. * Maintains knowledge of current marketing promotions and/or special events. * Attends all scheduled team member meetings and trainings. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all other duties as assigned * Provides administrative support to the Viejas Outlet Center department. Ensures staff is trained in all departmental procedures, rules, regulations, and standards. * Ability to conduct excellent and accurate customer service support when conducting phone calls and or in-person interactions. * Ability to communicate and coordinate with other Departments with-in the Viejas Outlet Center. Such as, the Bowling Center, Skate Rink, Maintenance and RV Park(s). * Support and assist Viejas Outlet Center Management and Administrators with various tasks. Including, providing communication updates to the stores and other departments. Making Viejas Outlet Center gift cards and managing inventory for the Viejas Outlet Center Administration office(s) and Skate Rink. * Work at Shopper Services Office and assists guests. * Excellent ice skate and roller skate skills preferred. * Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with children. * Bilingual in Spanish is a plus. * Demonstrates high degree of good judgment. * Proficient in using Microsoft Office Suite. * Knowledge of proper cash handling procedures. * Knowledge of opening and closing procedures. * Must be able to take initiative and demonstrate accountability and reliability. * Responsible, dependable, work well with others and enthusiastic. * Ability to work flexible schedule including evenings, weekends, and holidays. * Ability to work regularly outdoors in inclement weather, including but not limited to rain, hail, snow, wind, and extremely cold weather. * Assists the Viejas Outlet Center Marketing by completing on-property signage changes. * Ensures all signage and displays at the Viejas Outlet Center are all up to date, clean and well maintained. * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Leads one or more team members in the performance of a variety of tasks that are often complex.

Responsibilities

This role involves providing excellent customer service across assigned areas such as the bowling center and ice rink, monitoring guest compliance with rules, and handling cash register operations and cleaning duties. The lead will also supervise public skating sessions, ensure equipment maintenance, and oversee registration and reservation processes.