VOC Insights & Project Manager at QGenda

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Project Management, Statistical Analysis, Data Storytelling, Customer Experience, VOC Programs, Survey Design, Business Intelligence, Qualtrics, Communication, Relationship Building, Data Integrity, Cross-Functional Collaboration, Problem Solving, Initiative, Empathy

Industry

IT Services and IT Consulting

Description

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 700 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. About Your Role Within our Customer Experience (CX) organization, the Insights & Project Manager (VOC) plays a critical role in transforming raw customer feedback into strategic, data-driven action. This individual will be the primary analytical resource for the Customer Listening team, responsible for the end-to-end data pipeline of our VOC programs. Beyond deep-dive analysis and data storytelling, this role requires strong project management discipline to ensure VOC operations, from survey design and data collection to insight activation, run smoothly and deliver high-quality, actionable results. This role partners closely with the Head of Customer Listening to elevate our VOC programs, strengthen cross-functional alignment, and ensure customer insights drive meaningful business decisions. As a key analytical member of the Customer Listening team within Staff & Business Management (SBM), you will be responsible for providing data expertise, delivering actionable insights, and operationalizing the VOC function. How You’ll Make an Impact Data Analysis & Insight Generation Translate complex VOC data (NPS, CSAT, CES, open-text feedback, journey insights, etc.) into compelling narratives and actionable recommendations for executive, product, sales, and support leadership. Design and execute deep-dive statistical analysis to identify root causes of customer pain points and quantify the business impact of customer experience issues. Build & Enhance VOC Dashboards: Create, maintain, and innovate on Qualtrics dashboards and other BI tools that clearly communicate VOC performance, track key metrics, and drive executive-level decision making. VOC Program Project Management Lead VOC Project Operations: Oversee the project lifecycle and operational execution for assigned VOC initiatives, coordinating timelines, stakeholders, and deliverables while ensuring data integrity and adherence to VOC best practices. Assess & Scope New VOC Requests: Evaluate cross-functional data and feedback requests, determine feasibility, develop detailed timelines and project plans, and manage approved projects to completion with minimal oversight. Survey Strategy & Technical Expertise: Manage survey builds, logic flows, and dashboard configurations within Qualtrics; ensuring data integrity and adherence to best practices in customer experience measurement. Cross-Functional Influence & Process Ownership Build trust and credibility with key internal stakeholders; proactively ensure VOC insights are understood, socialized, and embedded into business processes. Drive alignment, communication, and delivery across multiple VOC workstreams; anticipate risks, remove roadblocks, and ensure smooth execution. How You Can Make an Impact Expert analytical thinker with deep experience using statistical analysis and data modeling to influence business decisions. Skilled storyteller with the ability to convey complex insights in a clear, compelling, and executive-ready way. Proven ability to manage complex projects involving multiple stakeholders and data streams, with strong ownership of timelines and deliverables. Comfortable switching between strategic analytical thinking and hands-on operational/project management execution. Self-starter who takes initiative, anticipates needs, and acts without waiting to be asked. Natural relationship builder with empathy for both customer needs and internal partners. Experience You Bring 3+ years of experience in Data Analysis, Business Intelligence, VOC, CX, or related data-centric roles. Demonstrated expertise in data analysis using BI tools, spreadsheets, or statistical software, with a proven ability to handle large datasets. Demonstrated experience with customer listening programs, survey design, or VOC operations. Proven experience in project management, coordinating cross-functional efforts and managing the full lifecycle of data-driven projects. Strong data analysis experience (Qualtrics dashboards, spreadsheets, or other BI tools). Excellent written, verbal, and interpersonal communication skills. Comfortable presenting data and insights to stakeholders and executives. Not Required, but Nice to Have Highly Preferred: Experience with Qualtrics (advanced survey design, dashboarding, workflows, and data integration). Experience with Salesforce or customer-centric data environments. Experience with healthcare, SaaS, or workforce management preferred but not required. Proficiency in Google Suite (Slides, Sheets, Docs) Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. What’s In It For You We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: Fully company-paid options for medical (both in-person and virtual), dental and vision insurance Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance Paid parental leave for birth, adoption or permanent placement 401(k) with company match Options to work in a hybrid-working model or remotely from home, depending on the position Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

Responsibilities

The VOC Insights & Project Manager will transform customer feedback into actionable insights and manage the end-to-end data pipeline of VOC programs. This role involves overseeing project operations, ensuring data integrity, and collaborating with cross-functional teams to drive business decisions.