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VodafoneThree - Assure Network Specialist at Vodafone United States

Farnborough, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transmission Equipment, DWDM, SDH, PDH, IP Networking, Switching, Routing, Ciena Equipment, Alcatel Equipment, Cisco Equipment, Analytical Problem Management, ITIL Practices, Technical Support, Customer Service, Network Audits, Fault Management

Industry

Telecommunications

Description

Working Hours: Shift role working 2 days, then 2 nights followed by 4 days off rotation 7am-7pm and 7pm-7am. Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers. Provide expert technical services focusing on Transmission and IP elements within the VBSE network. Undertake Assure team maintenance and fault work in accordance with customer service level agreements. Undertake remote provide/ commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications. Deal effectively /efficiently with queries from customers. Perform regular audits on the networks and systems. Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters. Be able to maintain Customer confidentiality and ability to hold DV security clearance. In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment. Awareness of configuration of Ciena and Alcatel equipment. In depth knowledge of IP networking, switching and routing in a telecoms provider environment. Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment. A clear and analytical approach to problem management. Understanding of ITIL working practices

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Responsibilities

The role involves providing 2nd Line operational support to Government customers and undertaking maintenance and fault work in accordance with service level agreements. The specialist will also perform remote commissioning work and deal with customer queries effectively.