VodafoneThree - Commercial Base Analyst at Three UK

Newbury, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer value management, Campaign analysis, Adobe campaign, Jira, Agile delivery, Stakeholder management, Data analysis, Marketing strategy, Automation, Personalisation, Commercial awareness, Cross-functional collaboration

Industry

Telecommunications

Description

Company DescriptionVodafoneThree CVM Base Analyst Location: Newbury + (*Hybrid/*Homebased Working) Salary: Excellent basic salary plus bonus Working Hours: Full time 37.5 hours per week – Monday to Friday Duration: Permanent *Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Job DescriptionJoin us as a key member of our Contract Voice team, where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager, you’ll play a hands-on role in shaping and delivering impactful customer programmes.Strategic execution: Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution.Cross-team collaboration: Coordinate with Marketing, Online, Retail, and Contact Centre teams to ensure smooth delivery of CVM programmes.Technical ownership: Manage complex elements of customer communications, including personalisation, automation, and offer integration.Agile contribution: Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions.Commercial insight: Conduct campaign analysis to identify opportunities, assess funding needs, and drive continuous improvement.QualificationsCVM delivery expertise: Proven experience managing complex customer value programmes across multiple channels, with a focus on performance and KPIs.Technical communications: Skilled in delivering automated, personalised messaging and offers, with knowledge of Adobe Campaign as a plus.Stakeholder influence: Comfortable working cross-functionally and influencing at all levels to drive alignment and delivery.Agile mindset: Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.Commercial awareness: Able to conduct campaign analysis to identify opportunities, assess funding needs, and optimise programme impact.Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. Additional InformationNeed to knowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree V3 Requisition Grade: 9 Requisition Grade: Grade D - R2

Responsibilities

You will support the Senior CVM Campaign Manager in planning and executing Contract Voice initiatives. This involves coordinating across marketing, retail, and contact centre teams while managing campaign analysis and technical automation.