VodafoneThree - CVM Manager - 6 Months FTC at Vodafone United States

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Value Management, Marketing Campaigns, Data-Driven Insights, Stakeholder Management, Commercial Outcomes, Budget Management, Multi-Channel Campaigns, Creative Briefing, Campaign Performance Tracking, Collaboration, Customer Engagement, Retention Strategies, Legal Compliance, Excel Skills, Telecoms Experience, Transformation Management

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Monday to Friday As a CVM Manager, you'll be at the heart of our Customer Value Management (CVM) team, helping us build stronger, more meaningful relationships with our SoHo (Small Office/Home Office) customers. You'll lead the charge in delivering smart, timely, and engaging marketing campaigns that not only drive commercial results but also make our customers feel truly valued. You'll play a key role in transforming how we communicate with our base customers, using data-driven insights and cutting-edge tools like AOM PEGA to deliver personalised, impactful campaigns. Here's what your day-to-day will look like: You'll support the transition of CVM campaigns to AOM PEGA, working closely with project and data teams. You'll manage and prioritise marketing initiatives that drive engagement, retention, and revenue. You'll own and deliver commercial plans, ensuring campaigns are timely, relevant, and customer-focused. You'll create and execute multi-channel campaigns (SMS, MMS, email, push notifications, and more). You'll brief creative teams and manage campaign production through our CVM agencies. You'll ensure all communications reflect our brand tone and meet legal standards. You'll track campaign performance and use insights to optimise future activity. You'll collaborate cross-functionally with Transformation, Commercial, Product, and Digital teams. You'll champion a customer-first mindset, always aiming to deliver the right message to the right person at the right time. We're looking for someone who's passionate about marketing, data-savvy, and thrives in a fast-paced, collaborative environment. If this sounds like you, you'll fit right in: You've got solid experience in commercial or customer marketing roles, ideally in telecoms. You've managed marketing campaigns across multiple channels with a focus on commercial outcomes. You're confident working with data and can translate insights into action. You've got strong stakeholder management skills and can influence across all levels. You're commercially minded with a track record of delivering results. You're comfortable working with transformation teams and navigating change. You have excellent written English and advanced Excel skills. You're confident managing budgets and working with external agencies.

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Responsibilities

As a CVM Manager, you will lead the development and execution of marketing campaigns aimed at enhancing customer relationships and driving commercial results. You will manage the transition of CVM campaigns to AOM PEGA and ensure that all communications are timely, relevant, and customer-focused.