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VodafoneThree - Improvement Analyst at Vodafone United States

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Ideas, Customer Journey, Service Improvements, Stakeholder Communication, Data Management, Internal Communication, Microsoft 365, SharePoint, Team Collaboration, Detail Orientation, Decision Making, Prioritization, Employee Engagement, Core Service Culture, Analytical Skills, Feedback Analysis

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Mon to Fri You'll play a key role in spotting and supporting opportunities to bring in fresh digital ideas, while also leading the way in making the customer journey smoother and smarter. Through these improvements, you'll help boost overall performance across the company. You'll take the lead in driving service improvements across our Core Service teams, whether it's based on feedback, analysis, or digital insights. You'll work closely with stakeholders across the business to clearly communicate, manage, and track agreed deliverables. You'll be a champion for our Core Service culture, helping make it a great place to work and boosting employee engagement through our communication channels. You'll bring together data from multiple sources to build and manage a clear, measurable roadmap for service improvement. You'll be managing the quality and quantity content of our internal communication channels You're a confident communicator and decision-maker, able to juggle competing priorities with ease. You're comfortable using Microsoft 365 and SharePoint and know how to get the most out of these tools. You've got experience working across different teams in a complex, matrix organisation. You've got a sharp eye for detail and have the ability to spot what others might miss. You know how to connect with stakeholders and build collaborative relationships.

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Responsibilities

The Improvement Analyst will identify and support opportunities for digital innovation while enhancing the customer journey. They will lead service improvements across Core Service teams and manage stakeholder communication and deliverables.