VodafoneThree - Junior Digital Product Owner at Vodafone United States

Stoke, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, Integration Requirements, Process Modelling, Design Collaboration, Test Case Creation, UAT Execution, Defect Tracking, Stakeholder Engagement, Business Requirements Gathering, Functional Requirements, Non-Functional Requirements, Acceptance Criteria, Analytical Problem Solving, Customer Experience Focus, Communication Skills, Team Working Skills

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Monday to Friday Reporting to the Lead Digital Product Manager within the Voice, Chat & Messaging workstream of Digital & Total Experience, this role plays a pivotal part in shaping and managing our core digital communication channels—Voice/IVR, Web Chat, Chat Bots, and Messaging. As Product Owner, you will be responsible for driving the vision and delivery of these channels, supporting our business customers and the sales, service, and back-office teams who engage with them. You will own and prioritise the product backlog, define epics and user stories, and ensure that all deliverables meet the expectations of both customers and stakeholders. Product Ownership & Integration Act as a product owner to support backlog prioritisation. Define integration requirements for systems, such as Salesforce. Process Modelling & Design Collaboration Develop flowcharts, decision trees, and NLU interaction designs. Collaborate with designers to ensure alignment with business requirements. Assist with test case creation, UAT execution, and defect tracking. Ensure all key artefacts, specifications, and support materials are complete and accessible. Work with stakeholders to drive iterative improvements based on feedback and evolving requirements. Conduct low-level business requirements gathering and analysis. Document functional and non-functional requirements, acceptance criteria, and traceability matrices. Ability to engage and work collaboratively with a wide range of internal stakeholders Understanding of key contact centre systems, analytics tools and excel Sales and Service orientated Excellent communication and team working skills Demonstrated use of initiative and ability to work under pressure Demonstrated analytical approach to problem solving Change orientated: accepts and adapts to new ideas and responds positively to change Ability to put the customer experience at the heart of decisions

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Responsibilities

As a Junior Digital Product Owner, you will drive the vision and delivery of digital communication channels, supporting business customers and internal teams. You will own and prioritize the product backlog, define epics and user stories, and ensure deliverables meet customer and stakeholder expectations.