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VodafoneThree - Office IT Engineer - 12 Months FTC at Vodafone United States

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Operating Systems, Laptop Hardware Maintenance, Desktop Hardware Maintenance, Customer Service, IT Support, Asset Management, Device Recovery, Hardware Recycling, Device Distribution, Attention to Detail

Industry

Telecommunications

Description

Working hours: Full time 37.5 hours per week - Monday to Friday Our Office IT team provide various levels of governance and service but primarily they have the accountability for ensuring the tools provided to internal and external system users are fit for purpose, delivered within their Service Level Agreements and over the top demand delivery meets the customer requirement. You will provide high quality and professional support service to the internal and external system users with any Office IT related questions/queries & support they may require. You will be providing second line support to the internal and external system users via ticket system. You will be supporting new joiners into the business with initial laptop set up. You will manage the recovery of all returned devices and ensure accurate asset records are kept. You will perform hardware recycling activities and also build / distribute devices. You will have previous experience in Microsoft operating systems. You will demonstrate knowledge in laptop / desktop hardware maintenance (preferably Lenovo or Dell). Apple experience is plus. You will showcase great customer service skills and want to make a difference to our end users. You will be able to showcase previous experience of working in an IT support function. You will be able to communicate with a range of internal stakeholders via different means of communications such as face to face or email support. You will have a good attention to detail.

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Responsibilities

Provide high-quality support to internal and external system users for Office IT-related queries. Manage device setup for new joiners and maintain accurate asset records.