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VodafoneThree - Onsite Coordinator at Vodafone United States

Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Account Administration, Technical Support, Network Support, Billing Queries, Relationship Management, Time Management, Data Analysis, Reporting, Order Processing, Database Maintenance, Problem Solving, Quality Assurance, Meeting Contribution, Device Advice

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Monday to Friday - 9am to 5pm To ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy. You will deal with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner. You will also liaise with Credit Control to assist in resolving issues such as outstanding debt and late payment issues. You will also be responsible for the supplying and QA of MI and monthly electronic billing reports and produce regular reporting packs for the customer, along with analysis. You will be the first point of contact and responsible for maintaining relationships with customer, end users and accounts team and responsible for attending and contributing to meetings with customer and accounts team to drive improvements and cost saving. You will act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing. Ability to build relationships with internal and external stakeholders. Strong communication skills. Customer Service Experience. Ability to manage own time to deliver great service at all times. Excellent keyboard skills and systems knowledge.

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Responsibilities

The Onsite Coordinator will ensure customer loyalty through quality service and manage all aspects of account administration. This includes processing orders, resolving queries, and maintaining relationships with customers and internal teams.