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VodafoneThree - Retail Tech Expert - 40hrs per week - Manchester Trafford at Vodafone United States

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Device Setup, Solution Based Selling, Customer Education, Team Training, Troubleshooting, Customer Retention, Service Request Management, Technical Queries, Repair Organization, Upselling, Cross-Selling, Regulatory Compliance, Feedback Management, Learning and Development, Communication

Industry

Telecommunications

Description

Working Hours: 40 hours per week to include some weekends & Bank Holidays To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross / upsell opportunities using solution based selling and offering products and services that meet the customer's needs. To educate the store team on technical matters and how to resolve. To provide a high quality service and complete tasks accurately Provide informal guidance when required to support new team members Mystery shopper feedback Line manager feedback/reviews Undertake regular learning and development and align with company and FCA requirements Adhere to company and regulatory policies and guideline at all times Ability to correctly guage the customer's level of technical understanding and communicate the conversation accordingly Manage and track service requests and schedule technical appointments with customers Troubleshoot device software and hardware, identifying and escalating trends in device failures Train the store team on devices, internet, data & resolution of basic technical issues Support other store operations as required Ensure customer retention through follow up after technical issues Make suggestions to the Store Manager on how to improve customer experience Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

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Responsibilities

Support and educate customers on device setup and technical queries while diagnosing and organizing repairs for faulty devices. Provide training to the store team on technical matters and ensure high-quality service delivery.