VodafoneThree - Service Desk Adviser at Vodafone United States

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Incident Management, Communication Skills, Interpersonal Skills, Problem Solving, Technical Support, Data Analysis, Relationship Building, Process Improvement, Adaptability, Attention to Detail, Multi-channel Support, Service Level Agreements, Conflict Resolution, Tailored Solutions, Complex Problem Simplification

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Mon to Sun You'll be dedicated to delivering world-class customer service by taking full ownership of customer incidents and driving them to resolution within our strict service level agreements. Our business is built on providing outstanding experiences for our customers. When technical issues arise, the Converged Service Desk Advisers are ready to step in, offering expert support and guidance to ensure every problem is resolved quickly and effectively. You will respond promptly and professionally to customer queries across calls, emails, and webchats, while calmly understanding their needs and drawing on your proven customer service experience. You will log incident details accurately, ensuring all necessary information is captured for quick resolution. You will manage expectations with excellent communication and interpersonal skills, keeping customers informed every step of the way. You will simplify complex updates into easy-to-understand terms, making sure customers feel informed and confident. You will resolve customer incidents wherever possible or assign them to the appropriate resolution teams when needed. You are confident in building and maintaining strong, positive relationships with customers by understanding their needs, providing tailored solutions, and ensuring a seamless experience throughout every interaction. You have the ability to communicate clearly and confidently across multiple channels, adapting your style to suit different audiences. You can bring fresh ideas and creative problem-solving to the table, continuously seeking ways to improve processes, enhance customer experience, and deliver smarter solutions. You will be able to manage a diverse range of products and services across multiple channels within the Fixed, Converged, and IoT space, ensuring consistency, accuracy, and exceptional service delivery. You possess the ability to assess situations quickly and accurately, using data and insights to identify root causes, resolve issues efficiently, and make informed decisions that benefit both the customer and the business.

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Responsibilities

The Service Desk Adviser is responsible for delivering exceptional customer service by managing customer incidents and ensuring timely resolutions. They will communicate effectively with customers across various channels and maintain accurate logs of incidents.