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VodafoneThree - Service Desk Advisor at Vodafone United States
, , United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Analytical Skills, Incident Management, Networking, Problem Solving, Technical Support, Stakeholder Management, Service Delivery, Customer Satisfaction, Escalation Process, Mobile Networking, Fixed Networking, Wireless Networking, CRM

Industry

Telecommunications

Description
Working Hours: Full time 37.5 hours per week. Answer calls in a professional manner and in a timely fashion, logging details of the customer incident - ensuring that accurate and complete information is obtained. Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few. Use refined communication and interpersonal skills to manage their customers' expectations Resolving incidents wherever possible or to assign them to various incident resolving teams Conveying complex updates in simple terms - these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs. Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required. Have experience with customer relationship management Proven ability to communicate clearly and confidently with both technical and non-technical stakeholders. Good analytical skills Continuously seeks opportunities to improve service delivery and customer satisfaction. Basic knowledge of Mobile, Fixed and Wireless Networking infrastructure

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Responsibilities
The Service Desk Advisor is responsible for answering calls professionally and logging customer incidents accurately. They will manage customer expectations and resolve incidents or assign them to appropriate teams.