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VodafoneThree - Service Desk Advisor at Vodafone United States

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Analytical Skills, Incident Management, IP Networking, Switching, Routing, Cisco Products, Problem Solving, Service Delivery, Customer Satisfaction, Technical Stakeholders, Non-Technical Stakeholders, Escalation Process, Ownership

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Monday to Friday (7am - 7pm) Answer calls in a professional manner and in a timely fashion, logging details of the customer incident - ensuring that accurate and complete information is obtained. Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few. Use refined communication and interpersonal skills to manage their customers expectations Resolving incidents wherever possible or to assign them to various incident resolving teams Conveying complex updates in simple terms - these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs. Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required. Have experience with customer relationship management Proven ability to communicate clearly and confidently with both technical and non-technical stakeholders. Good analytical skills Continuously seeks opportunities to improve service delivery and customer satisfaction. Basic knowledge of IP networking, switching and routing (Cisco Products)

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Responsibilities

Answer calls professionally and log customer incidents while managing expectations. Resolve incidents or assign them to appropriate teams, ensuring clear communication with customers.