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VodafoneThree - Service Manager at Vodafone United States

, , -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Customer Service, Performance Monitoring, SLA Management, Process Improvement, Project Management, ITIL Certification, Prince 2, Communication Skills, Analytical Skills, Problem Solving, Team Collaboration, Customer Focus, Business Process Design, Challenging Status Quo, Can-Do Attitude

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Monday to Friday You will: Provides support to the Client Service Partner in developing global proposal's incorporating all local service elements. Provide customers details on service performance and monitor performance during service implementation. Measure and monitor service performance, including SLA measures, and ensure service reports are produced and delivered within agreed timescales. Customer obsessed, demonstrates a deep insight into their way of thinking Articulates the customers' perspective in easy-to-understand ways bringing a unified understanding to colleagues Constructively challenges the status quo with a focus on customers and profitability Drives improvements to business processes with a can-do attitude when working in a demanding and challenging environment Able to design and implement new processes/ procedures whilst having the ability to identify new opportunities Drivers licence required ITIL certified Project management skills (ideally Prince 2 qualified)

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Responsibilities

The Service Manager provides support to the Client Service Partner in developing global proposals and monitors service performance during implementation. They are responsible for measuring service performance and ensuring timely delivery of service reports.