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VodafoneThree - Specialist Engineer - NOC at Vodafone United States

Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Management, Data Analysis, Customer Relationship Management, Communication Skills, Spreadsheet Development, Data Reporting, Network Fault Resolution, Change Control Process, Incident Escalation, Proactive Investigation, Network Infrastructure, Engineering Collaboration, ITIL V3, CCNA, Problem Diagnosis, High-Pressure Environment

Industry

Telecommunications

Description

Working Hours: Full time 37.5 hours per week - Shift role As a Specialist NOC Engineer, you'll help manage and enhance network infrastructure for both consumer and business products. Working cross-functionally with engineering teams and various stakeholders, you will pro-actively investigate, analyse, and diagnose network issues through thorough examination of the data collation and tool sets provided for network analysis, offering recommendations and undertaking any corrective action. You will undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible) You will Investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted. You will ensure that incidents are escalated according to the Operational Procedures Document as required. You will develop / follow documented and agreed business processes / procedures and keep abreast of Network Environmental changes (Change Control Process). You will meet / exceed business, department and individual objectives and targets in line with the business, service, and operational requirements. You will have strong customer relationship management capabilities with good communication skills. You will demonstrate proficiency in spreadsheet development and data reporting. You will be experienced in delivering work within tight deadlines and high-pressure environments. You will have hands-on experience managing customer-switched networks. You will have CCNA (Cisco Certified Network Associate) and ITIL V3 Qualification is desirable.

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Responsibilities

As a Specialist NOC Engineer, you will manage and enhance network infrastructure while investigating and diagnosing network issues. You will ensure rapid restoration of network faults and escalate incidents as required.