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Voice and Email CSR | with 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Support, Ticketing Support, Verbal English Communication, Written English Communication, Critical Thinking, Problem Solving, Detail Oriented

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Responsibilities: Handle customer inquiries and resolve concerns promptly and professionally Provide accurate and detailed information about our products and services to customers Identify and escalate priority issues to the appropriate person Ensure customer satisfaction and loyalty through effective communication and problem-solving skills Meet or exceed individual/team targets At least 1 year BPO experience Has email/ticketing support experience A background in automotive, logistics and e-commerce is a plus Excellent verbal & written English skills Must be detail-oriented and displays critical thinking Willing to work on site in Makati Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

Handle customer inquiries and resolve concerns professionally while providing accurate product and service information. Identify and escalate priority issues to ensure customer satisfaction and meet team targets.