Voice CSR | Healthcare Account | With 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Customer Service, Medication Knowledge, Prescription Knowledge, Clinical Guidelines Compliance, Payer Policy Adherence, Verbal Communication, Written Communication, Data Documentation, Provider Collaboration, Pharmacist Collaboration, Medication Substitution, Clinical Appropriateness Assessment

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account Specific Roles and Responsibilities Monitor automated alerts for high-cost medications that are non-covered or have lower-cost alternatives available Assess suggested therapeutic alternatives for clinical appropriateness and cost-effectiveness Contact healthcare facilities in real time to communicate recommendations for medication substitution Collaborate with providers, pharmacists, and care teams to facilitate timely decision-making Document interventions, recommendations, and outcomes in accordance with organizational standards Ensure compliance with clinical guidelines, payer policies, and regulatory requirements Support initiatives aimed at reducing overall medication costs without compromising patient care At least 6 months BPO experience handling a US Healthcare Account Experience with Medication/Prescription is a PLUS Excellent verbal and written English skills Willing to work onsite in Mandaluyong Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our Commitment To You Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives

Responsibilities

The Healthcare CSR will monitor automated alerts for medication alternatives and communicate recommendations to healthcare providers. They are also responsible for documenting interventions and ensuring compliance with clinical guidelines and payer policies.