Voice IT Field Support Specialist at Independent Software

Columbia, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Repairing Hardware, Windows Operating Systems, Software Applications, Antivirus Software, Patch Management, Networking, Technical Manuals, Microsoft Office Suite, Active Directory, Time Management, Communication, Customer Service, Independent Work, Field Environments

Industry

Software Development

Description

What You Will Do As a Voice IT Field Support Specialist, you will provide hands-on technical support to install, maintain, and troubleshoot IT and voice systems across government sites. You will be responsible for preparing, configuring, and deploying computing equipment and communications hardware, while ensuring operational continuity and security compliance. Your work will involve both independent tasks and collaboration with site personnel, often requiring physical setup and transport of devices. Key Responsibilities Conduct site surveys to evaluate current configurations and user needs. Prepare installation documentation, drawings, and implementation schedules. Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware. Maintain, repair, and troubleshoot computers and telecommunications equipment. Install and maintain cabling (fiber optic/Ethernet) and telephone systems. Provide user training on hardware functionality and best practices. Document all configuration changes and service activities. Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces. Travel locally using a company vehicle to complete on-site support assignments. Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM Required Skills and Qualifications Proficient in troubleshooting and repairing hardware and peripherals. Experience installing and configuring Windows operating systems and software applications. Knowledge of antivirus software, patch management, and basic networking. Ability to interpret technical manuals and schematics. Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access). Familiarity with Active Directory policies and security. Excellent time management, communication, and customer service skills. Capable of working independently with minimal supervision. Comfortable working in both office and field environments. Education and Experience High school diploma or GED with 0–2 years of relevant technical experience. Substitution: Associate’s or Bachelor’s degree in a technical field may substitute for experience. Certifications Must meet DoD 8570 IAT Level I requirements. Preferred: CompTIA Security+ CE or equivalent certification. Clearance Requirement: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Responsibilities

The Voice IT Field Support Specialist will provide hands-on technical support for IT and voice systems across government sites. Responsibilities include installing, maintaining, and troubleshooting equipment, as well as conducting site surveys and providing user training.