Voice Recording Product Manager at TD Bank
New York, NY 10017, USA -
Full Time


Start Date

Immediate

Expiry Date

02 Nov, 25

Salary

175000.0

Posted On

04 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Instructions, Design, Office Equipment, Climbing, Common Sense, Costings, Financial Services, Regulatory Requirements, Operating Systems, International Travel, Recording Services, Software, Operational Excellence, Power Bi, Teams, Programming Languages

Industry

Information Technology/IT

Description

JOB DESCRIPTION:

Preferred Qualifications

EXPERIENCE & EDUCATION:

  • 7+ years of experience in enterprise voice, communications infrastructure, or product management in financial services.
  • Strong technical knowledge of voice recording platforms (e.g., NICE, Verint), SIP/VoIP, Cisco CUCM, turrets, and unified communications applications.
  • Experience managing infrastructure platform across global trading floors or regulated financial environments.
  • Understanding of regulatory requirements impacting voice capture and retention.
  • Experience with cloud infrastructure (e.g., Azure) and SaaS voice recording solutions.
  • Familiarity with storage infrastructure (SAN/NAS), network performance optimization, and cybersecurity requirements.
  • Power Bi reporting
  • Teams/SharePoint/ MS tools
    The VP - Technology Solutions TDS is responsible to provide expert advice and counsel in system planning, performance, integration, operations and development.

EDUCATION & EXPERIENCE:

  • College degree, or specialized training / equivalent work experience
  • 5-7 Years of related experience
  • Expert knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area
  • Must be detail oriented and possess problem-solving skills
  • Must be able to work independently with minimal supervision and establish priorities
  • Proficient in interpersonal communication (both oral and written), and have the ability to communicate effectively with all levels of staff and management

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel – Occasional
  • International Travel – Never
  • Performing sedentary work – Continuous
  • Performing multiple tasks – Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds – Occasional
  • Sitting – Continuous
  • Standing – Occasional
  • Walking – Occasional
  • Moving safely in confined spaces – Occasional
  • Lifting/Carrying (under 25 lbs.) – Occasional
  • Lifting/Carrying (over 25 lbs.) – Never
  • Squatting – Occasional
  • Bending – Occasional
  • Kneeling – Never
  • Crawling – Never
  • Climbing – Never
  • Reaching overhead – Never
  • Reaching forward – Occasional
  • Pushing – Never
  • Pulling – Never
  • Twisting – Never
  • Concentrating for long periods of time – Continuous
  • Applying common sense to deal with problems involving standardized situations – Continuous
  • Reading, writing and comprehending instructions – Continuous
  • Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Responsibilities

Please refer the Job description for details

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