ABOUT US:

Wikcom Ltd is a dynamic telecommunications company providing high-quality Voice and VoIP services, SMS messaging, and custom software development, as well as cloud infrastructure solutions. With a strong presence in global telecom markets, we serve carriers, enterprises, and technology partners with a commitment to innovation, reliability, and seamless communication.

POSITION OVERVIEW:

We are seeking an experienced and self-driven Account Manager to join our team and manage our Voice, VoIP, and SMS wholesale and enterprise accounts. The ideal candidate has strong industry connections and a solid understanding of telecom routes, A-Z termination, carrier negotiation, and account relationship management.

REQUIREMENTS:

• 2+ years experience in telecom, specifically in Voice/VoIP and/or SMS account management
• Strong understanding of VoIP routing, CLI/non-CLI traffic, SMS A2P/P2P
• Knowledge of telecom industry terms (e.g., on-net, off-net, TDM/SIP, grey routes, wholesale billing, etc.)
• Excellent communication and negotiation skills
• Proven ability to work independently and remotely across time zones
• CRM experience and proficiency in Excel or telecom billing/reporting tools

PREFERRED QUALIFICATIONS:

• Existing network of carrier or SMS aggregator contacts
• Experience with tools such as Salesforce, PortaOne, VOS, or similar
• Background in cloud services or software development is a plus

• Manage existing wholesale and enterprise accounts for Voice, VoIP, and SMS services
• Identify and onboard new carriers, aggregators, and enterprise clients
• Negotiate rates, deals, and bilateral agreements with Tier 1 and Tier 2 partners
• Monitor traffic quality, route performance, and revenue margins
• Collaborate with NOC and tech teams to resolve service issues promptly
• Generate and analyze usage and performance reports to support business growth
• Attend industry events (virtually or in person) to maintain and grow your network