Location: Manchester
Remote - Uk
Salary: £36,213 per annum
Hours: Full-Time, 40 hours per week (Monday to Friday) including 1 hour paid lunch break per day
Contract Type: Permanent

JOIN NACRO – A SOCIAL JUSTICE CHARITY MAKING A REAL IMPACT

At Nacro, we believe everyone deserves a safe, secure, and supportive place to call home. As part of our mission to transform lives and reduce reoffending, we provide high-quality supported housing across England and Wales.
We are now looking for a Void Performance Manager to lead our national voids management function – a vital role in ensuring our supported housing is available and ready for those who need it most.

EXPERIENCE, KNOWLEDGE, QUALIFICATIONS, SKILLS & ABILITIES

• At least two years in-depth experience of working in a property management environment, dealing with repairs, health and safety checks and void management
• Knowledge of property maintenance/repairs identification.
• Knowledge of housing legislation and compliance requirements.
• Strong project management and organisational skill.
• Experience of working collaboratively with a range of operational and managerial colleagues to deliver prescribed outcomes to challenging deadline
• Excellent analytical skills
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• There will be some travel in this role so a valid UK driving license and a car available and willingness to travel to the location of properties is required.

As Void Performance Manager, you’ll lead a skilled, dedicated team in delivering an efficient and cost-effective voids service. You’ll be responsible for ensuring empty properties are turned around quickly, safely, and to a high standard, reducing rent loss and supporting the availability of quality homes for our service users.
You’ll work closely with regional contractors, suppliers, and Nacro’s internal property, leasing, and operational teams – setting high standards and driving continuous improvement across the voids process.