Job description

ABOUT YOU

We are looking for:

• A self-motivated individual who gets job satisfaction from meeting targets.
• Someone who is organised and has the ability to multitask.
• Someone who is confident in their use of IT systems.
• Someone who is proactive and solution focused .
• Someone with great communication skills

If you feel that you have the skills as described in the person specification but do not have any previous experience, we would still like to hear from you.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

The role will involve supporting individuals who need help registering on the new online platform, ensuring they understand the process and are able to successfully bid on properties. The officer will provide support to customers who require additional technical support or lack digital access, offering guidance and alternatives to ensure the customer is able to actively participate in the scheme.
The successful candidate will be proactive in reaching out to customers who have not activated their housing online account to offer help. They will oversee the inbox for Housing Online queries, addressing concerns and making recommendations to enhance the overall customer experience. They will keep track of common issues, feedback and propose improvements to the customer journey.