WHO WE ARE?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

ABOUT THE ROLE

We’re looking for a commercially aware, customer-focused Voids and Repairs Contract Manager to lead our responsive repairs and voids service.
In this key leadership role, you’ll take charge of property turnaround times, contract management, and service quality across our housing stock. Working closely with contractors, internal teams, and residents, you’ll reduce rent loss, maintain compliance, manage budgets, and deliver a high-performing, resident-centred service.

WHAT YOU’LL BE DOING

Key Responsibilities

• Minimise void turnaround times to reduce rental income loss.
• Lead, motivate, and performance-manage in-house teams and external contractors.
• Monitor and manage repair budgets, reforecasting as needed.
• Uphold and enforce health and safety compliance.
• Conduct inspections, audits, and quality control checks.
• Engage with tenants to clearly communicate repair timelines and manage expectations.
• Embed a customer-first culture across the repairs and voids service.
• Promote sustainable practices and efficient resource use.
• Analyse data to drive service improvements and meet performance targets.
• Support staff development through coaching, training, and mentorship.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we d